- Final Quantities & Changes
- Deposit and Final Payment
- Cancellation Fee
- Receipt of goods
All shipments are F.O.B. Pop! Toy Co, 146 St. Regis Crescent South, Toronto, Ontario, Canada.
We charge competitive shipping cost depending on size, distance, delivery time and day of week. After your order is placed, shipping charge based on your order details will determined and a final invoice will be sent you. Shipping is not calculated during the checkout.
Alternatively, if you wish to pick up your shipment, please select the “pickup” option at checkout.
2. Final Quantities & Changes
In order for Pop Toys to effectively process all orders during our busiest times, final quantities are REQUIRED by clients at least 2 weeks prior to their ship date. If these requirements are not met, the order will be considered a rush and fees will be applied. Fee scale is as follows:
Customers that send in their final numbers within 13-7 days will be charged $100.00
Customers that send in their final numbers within 6-4 days will be charged $150.00
Customers that send in their final numbers with less than 4 days will be charged $250.00
Defective or damaged merchandise will be replaced or credited at full value up to 30 days from the date of your party. Please call our customer service to report any claims.
Returns will be accepted within 10 working days of your party date, prepaid to our warehouse. All returns must be pre-authorized and accompanied with proper documentation for a 100% credit up to 10% of the order. All returns over 10% will be charged a 15% restocking fee.
We accept an Electronic Funds Transfer (EFT), a company cheque, or Visa & MasterCard which have a 2.5% credit card processing fee.
5. Deposit and Final Payment
A minimum 50% deposit is required when placing an order online. Balance is due 10 days after your Party Date. Late payment charges apply after your due date. 1.5% per month (Compounded to 19.56%) of the unpaid balance will be calculated from your due date.
6. Cancellation Fee
Cancellation of the toy order within 14 days preceding the ship date will legally bind the customer to pay the supplier 100% of the invoice price.
7. Receipt of goods
Customer Service must be contacted within 48 hours after receiving your order if a problem is to be rectified prior to your event or party.